Appointments

Appointments

Use the links below to find out how to easily book, change, or cancel a GP appointment

Urgent appointments

To request an urgent appointment:

  • Contact us on 01484 689111 or submit an eConsult via the website
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Routine appointments

To request a routine appointment:

  • Contact us on 01484 689111
  • Visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • By phone
  • Face to face at the surgery
  • On a video call
  • By text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Non-urgent advice: Please Note

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient.

If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment.

Persistent defaulters maybe removed from the list.

To cancel your appointment:

  • Use our GP appointment system – Patient Access
  • Contact us on 01484 689111
  • Reply CANCEL to your appointment reminder text message

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits should only be requested by elderly and/or infirm patients too ill to travel to the surgery. We would be grateful if you could phone before 10:30am to enable the doctor to plan their rounds. Requests are usually vetted so that the doctor can attend cases according to their urgency.

In some cases you may be asked to attend the surgery. Please note, the practice also funds a transport scheme to enable otherwise housebound patients to attend surgery for appointments rather than relying on home visits. Please ask the receptionists for further details.

Emergency Cases – For an urgent visit, please phone the surgery (689111). The receptionist will contact the doctor on call.