- if you live alone and you have symptoms of coronavirus illness (COVID-19), however mild, stay at home for 7 days from when your symptoms started. (See ending isolation section below for more information)
- if you live with others and you or one of them have symptoms of coronavirus, then all household members must stay at home and not leave the house for 14 days. The 14-day period starts from the day when the first person in the house became ill
- it is likely that people living within a household will infect each other or be infected already. Staying at home for 14 days will greatly reduce the overall amount of infection the household could pass on to others in the community
- for anyone in the household who starts displaying symptoms, they need to stay at home for 7 days from when the symptoms appeared, regardless of what day they are on in the original 14 day isolation period. (See ending isolation section below for more information
- if you can, move any vulnerable individuals (such as the elderly and those with underlying health conditions) out of your home, to stay with friends or family for the duration of the home isolation period
- if you cannot move vulnerable people out of your home, stay away from them as much as possible
- if you have coronavirus symptoms:
- do not go to a GP surgery, pharmacy or hospital
- you do not need to contact 111 to tell them you’re staying at home
- testing for coronavirus is not needed if you’re staying at home
- plan ahead and ask others for help to ensure that you can successfully stay at home and consider what can be done for vulnerable people in the household
- ask your employer, friends and family to help you to get the things you need to stay at home
- wash your hands regularly for 20 seconds, each time using soap and water, or use hand sanitiser
- if you feel you cannot cope with your symptoms at home, or your condition gets worse, or your symptoms do not get better after 7 days, then use the NHS 111 online coronavirus service. If you do not have internet access, call NHS 111. For a medical emergency dial 999
Prescriptions - we are having a larger than normal request for medication. Therefore we are asking you to give us longer to process these for you. Please let the dispensing staff know if you are running low or have run out so this can be processed quicker
CoronaVirus and Medical Conditions / Vulnerable Adults
We are receiving high volumes of calls and queries wanting guidance on vulnerable adults, including guidance on medical conditions and coronavirus. As this is a rapidly evolving situation, we advise anyone with such queries to follow the link below to the official government guidance. .
Worried about financial difficulties during Covid 19. Talk to your bank/building society or other providers. Citizens Advice is a free service who can also advise on financial difficulties
As you are all aware the current COVID-19 poses one of the greatest challenges that society has faced in recent times, and we have all had to make changes to our daily lives to ensure that we work together to protect the most vulnerable members of society. At the Practice we have had to make a number of responsive changes following recent developments to ensure the maximum safety of our patients, and to protect our staff as much as possible to ensure that the NHS can keep working in an effective manner and can continue to provide the best level of care possible.
As such, during the current period of emergency measures many routine services will be subject to short notice change and many administrative tasks will be streamlined to ensure that we focus more of our time and resources on the delivery of care to those that need it the most.
As part of this streamlining of administration tasks, the Practice will be changing its complaints procedures, during this period of crisis. As of the above date, we will now be reviewing complaints on a weekly basis at our Practice Clinical Meeting, to ensure that any high priority complaints that fall within the following categories can be swiftly discussed and any resulting changes to our Practice can be immediately implemented:
- Immediate risks to patients or staff
- Actual harm to patient or “near miss” incident of high severity.
- Urgent safeguarding concerns
- Criminal actions
Should your complaint not fall into these categories, then it will be dealt with when we have capacity to do so, and unfortunately at this time, the timeframe for this is uncertain. We appreciate your understanding whilst our Practice is dealing with unprecedented demand.
Welcome to Oaklands Health Centre
Engage Consult is our new online consultation (e-consultation) system at Oaklands Health Centre which allows patients to send details about non-urgent medical conditions or admin requests to their GP using a powerful online medical history-taking tool, please click on the link below to register and follow the on screen instructions.
Patient Online Access
You can now book appointments online and order repeat prescriptions.
If you would like to sign up, please click on the link below to register
General Data Protection Regulations 2018
To view our Privacy Notices please click on the links below.
As from the 25th May 2018 under the new General Data Protection Regulation 2018, we will no longer be able to accept medication requests, appoint request/cancellations or collection of prescriptions on behalf of the patient without the patient's written consent.
Please click on the link below for a copy of Patient Consent Form.
Oaklands Health Centre opened in 2005 and offers a comprehensive range of health care services to local residents.
Our premises have suitable access for disabled persons and ample parking is available in the main car park.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
(Site updated 23/03/2020)